Survey

In the last 12 months, have you personally booked a paid travel activity or tour for a group of 3+ people (including you)?

Yes

By ‘paid travel activity or tour’ we mean bookable experiences like on GetYourGuide/Viator — e.g., guided city tours, day trips, museum tickets/passes, boat cruises, food tours, adventure activities, or attraction tickets (not flights or hotels).

Do you usually book travel activities before you arrive at your destination, or after you get there?

Before arrival (in advance)

After arrival (once I’m there)

A mix of both

Do you book activities one by one, or do you book multiple activities at once?

One by one

Multiple at once

Which tools have you used to book activities so far?

Which features did you like most on the platforms you used, especially for planning activities in a group?

Please provide an answer.

Example: “Saved lists → easy to share options → we shared one list link in the group chat and everyone picked their favorites.”

In the last 12 months, did you experience any problems or frustrations when choosing or booking activities as a group?

Yes

Thinking about the group trip/activity planning situation with the most headaches (in the last 12 months): how many people were in the group (including you)?

2 people16 people

From here on, please think only about the one group trip/activity-planning situation in the last 12 months that caused the most headaches and problems (the “activity planning/booking chaos”). All following questions refer to that exact situation.

What type of group trip was it in that situation?

Which city and specific activity did you book in that situation?

Please provide an answer.

You can list more than one — please use this format: City – Activity

Walk us through what happened, step by step — from the moment someone suggested an activity until it was booked (or dropped). What exactly happened at each step? Please be specific.

Please provide an answer.

In summary, what was the biggest friction point during that group activity planning? (one sentence)

Please provide an answer.

What was the root cause for your mentioned biggest friction point? (be specific: who/what/why)

Please provide an answer.

The question above refer to the biggest friction point you just mentioned.

What did you try to do to fix that friction point? What worked, and what didn’t?

Please provide an answer.

The question above refer to the biggest friction point you just mentioned.

List each tool you used during that group activity planning, what you used it for, and what was good / bad about it:

Please provide an answer.

Example: “WhatsApp → sharing links → hard to track votes”

What features should an app like this have to avoid problems when planning group activities? Please be as specific as possible.

Please provide an answer.

Example: “Voting/swipe decisions → stops endless chat debates → everyone swipes options, the organizer sees a ranked list and can book the top pick instantly.”

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